Last updated: 16th August 2013
We take the protection of privacy seriously and this statement outlines the policies in place as at October 2011.
How we Collect Information
Our company and its related companies collect information
- from the use of its web sites
- from application forms
- from use of its connectivity services
- from use of its proxies
- from resellers and affiliates
- from third parties
- where legally required to do so
We may combine information with that available from third parties or public sources. You may not purchase or use our services anonymously; you must provide correct and accurate contact details, and details of the legal entity such as ABN and ACN.
How we use Private Information
We use private information to:
- Identify you for permission to access our services
- Provide you with invoices
- Contact you where necessary in relation to your use of our services
- Provide newsletters and outage and other notifications
Cookies are used to identify you to our web servers. This information can then be used to customise the web site or set preferences for you. This information is collected and used for internal marketing purposes.
BitCloud uses Display Advertising from Google, and we have implemented Google Analytics features based on Display Advertising (eg. Remarketing). Visitors to the BitCloud website can opt-out of Google Analytics for Display Advertising and customize Google Display Networok ads using the Ads Preferences Manager. BitCloud follows the Google Adwords Remarketing Policy and its sensitive category restrictions.
BitCloud uses Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, show BitCloud ads on sites across the Internet. BitCloud and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our website.
How we Share Information
We do not sell your information to third parties but may share it with related companies, as defined by the national privacy Act. We may also share statistical information with third parties, without disclosing individual details, unless those details are necessary for fulfilling a service order you have requested. For example, a carriage service or a domain name contract.
We may disclose details to, and collect details from, credit or fraud agencies, or debt recovery agencies for verification purposes, or for debt reporting or collection purposes.
We may also disclose details about you to
- government and regulatory authorities and other organisations, as required or authorised by law
- our professional advisers, including our accountants, auditors and lawyers
- organisation involved in sale or transfer of our assets or managing corporate risk and corporate funding
Security and Credit Card information
We take reasonable steps to protect your information from misuse, loss, and from unauthorised access.
All staff are instructed not to disclose private information to anyone. We take security very seriously and have state of the art systems to ensure security of all information.
We attempt to keep all information up to date but we rely on you to inform us of any changes of your details.
BitCloud uses strong SSL encryption on all pages that deal with credit card information. All such information is always only transmitted to the banking system via secure, encrypted connections.
Once credit card details are processed, they are only ever stored using industry standard encryption onto physically separated servers with no direct access to the internet.
Access to your Information
You can request specific details of information we have about you or copies of the actual information by writing to
The Privacy Officer
PO Box 245
Parramatta NSW 2124
We may charge you a handling and materials fee depending on circumstances.
Removal of your Information
You may request in writing that certain information about you is removed, which we will comply with, provided that information is not necessary for tax purposes or to identify you or for contractual reasons. We will not consider requests to alter or remove statistical information. We can not prevent our web servers from issuing cookies, it is your responsibility to refuse acceptance of these if you so wish.